Quick answer
Incident response aims to contain, document, and restore. Priority depends on severity, exposure, and applicable obligations.
What is verifiable
The steps, deliverables, and priorities described here must remain aligned with the available evidence and the real incident context.
Coordinated incident response
Rapid containment (under 2 hours), forensic investigation and guided recovery by GCIH/GCFA certified experts
24/7 Emergency Response
On-call team to quickly contain an active cyberattack. Isolates compromised systems, stops propagation, preserves evidence and protects critical data within 45 minutes of first response.
Forensic Investigation
Deep analysis of compromised systems to identify the attack vector, entry point, scope, impacted data and reconstruct the full incident timeline. Legal evidence preservation.
Recovery and Remediation
Threat eradication, secure system restoration, integrity validation, hardening recommendations and guidance to resume normal operations without reinfection or re-compromise.
Incident response process
5-phase methodology aligned with NIST and SANS frameworks
- On-site or remote intervention in under 2 hours
- GCIH, GCFA, GREM experts available 24/7/365
- Support for notifications to authorities (CAI, RCMP, clients)
- Preservation of legal evidence for potential prosecution
- 45-minute average containment time
- Post-incident report with forensic findings and IOCs
Detection and Triage
Rapid identification of the active threat and severity assessment. Initial evidence preservation. Contact your response team and activate incident response plan. Establish incident command center.
Containment
Isolate affected systems from the network to stop propagation. Preserve evidence and memory dumps. Identify all compromised systems and accounts. Stop attack in progress and prevent escalation.
Investigation
Deep forensic analysis to determine attack origin, entry point, tools used, lateral movement, exfiltrated data and duration of compromise. Timeline reconstruction and indicators of compromise (IOCs) identification.
Eradication and Recovery
Complete removal of malicious artifacts and backdoors. Credential rotation for all compromised accounts. Patching of exploited vulnerabilities. Progressive secure restoration and integrity validation of systems.
Post-Incident and Lessons
Comprehensive incident report with timeline, root cause, impact assessment and IOCs. Security recommendations and action plan. Response plan improvements and team training to strengthen resilience.
Complementary Resources
Learn more about threat detection and incident response.
Related Services
Explore complementary services that can help secure your business
Cybersecurity Audit
Comprehensive assessment of your security posture with a detailed report and prioritized action plan.
AI Security
Protection and governance of your AI systems against specialized threats.
Secure E-commerce
End-to-end security for your online store with PCI-DSS compliance and payment protection.